Thinking of Verizon
My husband has tried switching to Verizon’s FIOS TV for a week now. Apparently, they were all nice and helpful till they got him all signed up on the 9th of Jan. We had no idea what we were going to be in for at that point. The installation was scheduled for the 12th and we even get a confirmation phone call from the representative on the 10th. He was all excited about the new and improved HD TV and DVR they have promised him. On the 12th, of course, he takes off from work in the afternoon since Verizon said they will be over anytime between 1 and 5 PM.
He waits and waits and finally calls the customer service only to hear that someone should be over there shortly. No one showed up. When he called to enquire, apparently his order was messed up and they rescheduled it for the 13th (Friday) and they said they could come over anytime in the day, so he had to take the entire day off and wait again….in vain!
When he called the customer service Friday afternoon, he was told that we were not even scheduled for installation that day. They then said they were rescheduling it for Sunday (15th), again all day. We just found out that we were not scheduled for today either, but for the 24th of Jan. So, two-and-half days of waiting and over 5 hours of waiting on hold for customer support, we get a vague promise that they will show up 10 days from today.
We are sorely disappointed with the way Verizon has jerked us around on this while being extremely apologetic while doing so. Someone ought to tell them that it is easy to say, “sorry”, but harder to mean it when they don’t make any amends to stand behind the apologies.